Return Policy for Teledus
Effective Date: [Insert Date]
At Teledus, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we’re here to help! Please read our return policy carefully.
1. Eligibility for Returns
You may return items within 7 days of receiving your order, provided they meet the following criteria:
- Items must be unused, unworn, and in their original packaging with all tags attached.
- Items must be accompanied by the original invoice or proof of purchase.
2. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Gift cards
- Personalized or custom-made items
- Items marked as final sale
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at ‘teleduscustomercare@gmail.com‘ to request a return authorization.
- Package Your Item: Securely pack the item in its original packaging, including all accessories, tags, and the original invoice.
- Shipping: Ship the item back to us using a traceable shipping method. You are responsible for the return shipping costs unless the return is due to a defect or error on our part.
4. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-7 business days.
5. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will arrange for a replacement or refund.
7. Contact Us
If you have any questions or need assistance with your return, please contact our customer service team at ‘teleduscustomercare@gmail.com‘.
Thank you for shopping with Teledus! We appreciate your support and are here to help ensure your satisfaction.
